Still, consumer adoption of telehealth prior to Covid-19 was slow: in July 2019, a JD Power survey found that only about 10% of US residents had replaced a visit to the doctor, urgent care, or hospital with telemedicine services in the 12 months prior. In fact, about 75% of doctor, urgent care, and ER visits “are either unnecessary or could be handled safely and effectively over the phone or video,” according to the American Medical Association. Industry proponents have been making the case for telehealth for years, pointing to its potential to lower costs, ease pressure on overextended healthcare systems, and make care more accessible in rural and underserved areas. Telehealth technology SOCIAL DISTANCING dramatically BOOSTs TELEHEALTH adoption On the patient side, 60% of American consumers said they were more willing to try telehealth services due to the Covid-19 pandemic.Īs infrastructure improves and these services become more familiar, telehealth tech, continuous and remote diagnostics, remote mental healthcare, virtual fitness, and aging-in-place technologies could continue to grow even after the pandemic subsides.
During the pandemic, almost half (48%) of all US physicians said they had treated patients virtually, according to a recent survey.
While remote technology in healthcare and related spaces may have been met with resistance before, that changed in light of the outbreak.įor example, in 2018, 18% of American doctors reported treating a patient via telemedicine. Mental health services and gyms went remote due to social distancing and lockdown orders. Patients and healthcare providers rapidly adopted telehealth services and remote health monitoring to deal with strained hospital capacity and risk of infection. The Covid-19 pandemic pushed health services online. Healthcare: Using data, wearables, and VR to make care more accessible
Life after Covid: Continuation or backlash?. Food services: Social distancing propels take-outs and deliveries to success. Entertainment: “Real world” goes online with virtual reality and virtual events. Security: Higher internet usage and data generation lead to increased investment. Finance: Demand for contactless options accelerates digital adoption. Customer service: Customer experience goes virtual with conversational AI. Retail: Shopping goes even more online as grocery joins the e-commerce revolution. Manufacturing: 3D and automation technology boost industry’s agility and flexibility. Education: Technology and online content make the classroom optional. Work: Sudden surge in remote work accelerates digital infrastructure adoption. Healthcare: Using data, wearables, and VR to make care more accessible. In this report, we’ll explore some of the trends created or accelerated by the onset of Covid-19 that are likely to change the way we live, work, learn, and relax long after the pandemic is completely over - and how the future of those innovations is likely to unfold. In other cases, like virtual reality, 3D printing, or telehealth, the crisis may change the course of the industry, enabling companies to demonstrate value that, until now, consumers have been unable or unwilling to see. In some cases, the technological changes inspired by Covid-19 will come in the form of an acceleration of existing trends - for example, industrial automation and contactless payments. Given how far we’ve moved into digital spaces, it’s hard to imagine people will return fully to brick-and-mortar alternatives, for one. As more people worked, learned, banked, exercised, relaxed, and even sought medical care from home during Covid-19, they received a crash course in just how much can be accomplished at home.Ī year into the pandemic, some countries have resumed daily life, while some have seen resurging cases and renewed lockdowns. As vaccines are doled out, a complete return to normal still remains uncertain for many, but what’s certain is the fact that the pandemic has fundamentally impacted several industries. In the wake of the outbreak, everything from doctors appointments to schooling to workouts went online. “Crisis can be… a catalyst or can speed up changes that are on the way - it almost can serve as an accelerant.” As the Covid-19 pandemic charted its unprecedented path around the world, it carried with it the question: What will Covid-19’s legacy be?įrom healthcare to education to entertainment to manufacturing, technology innovators have stepped in to help answer that question.Īs NYU Stern School of Business professor and digital transformation researcher Arun Sundararajan notes:
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